Systems Administrator, 4/99 – present
digital.forest, Bothell, WA

Responsibilities have included setup and administration of shared and dedicated UNIX and Mac servers, Mailman lists, Sendmail and CommuniGate mail servers, DNS servers, and a variety of other internet services; provisioning and turn-up of web hosting services; troubleshooting customer problems; providing general technical support.

Wrote a variety of systems administration tools using Python and PHP, including a domain management tool that handles BIND configuration and administration of mail services at Everyone.net via SOAP.

Built a centralized web statistics processor to process logs from WebSTAR, Apache, and IIS logs using Webalizer; program written in Python.

Configured and supported resold Google Postini services, and wrote script to parse monthly billing reports.

Transitioned customers and servers from several acquired companies onto digital.forest’s servers and network.

Systems Administrator, 5/97 – 3/99
Northwest Nexus, Bellevue, WA

Responsibilities included provisioning and turn-up of dedicated and dialup ISDN accounts, ADSL accounts, Majordomo lists, and other internet services; configuration of Farallon Netopia and Ascend Pipeline routers; junior administration of various UNIX systems; troubleshooting customer problems; answering escalated technical support questions related to these services; escalated Macintosh technical support.

Technical Support, 5/95 – 5/97
Northwest Nexus, Bellevue, WA

Responsibilities included troubleshooting customer problems with dialup analog and ISDN accounts. Specialized in Macintosh support.

Digital Services Specialist, 9/94 – 5/95
Kinko’s Copies at Southcenter, Tukwila, WA

Responsibilities included handling customer files for direct digital output to Xerox Docutech document publishing system and ColorBus Cyclone/Xerox MajestiK color output system, full-service desktop publishing, troubleshooting and maintenance of Macintosh computer systems on Novell Netware LAN, and special projects.

Regional Desktop Publishing Specialist, 3/94 – 9/94
Kinko’s Northwest, Cascade and Olympic Regions
Regional Resource Center, Seattle, WA

Responsibilities included technical telephone support for Kinko’s customers, administration of regional FirstClass BBS for internal and customer use, and support for a videoconferencing site. Modified and maintained FileMaker Pro marketing database. Developed proposal for establishing a 56k Internet connection for the Regional Resource Center and connected store. Developed custom Internet software installer for Kinko’s managers.

Desktop Publishing Coordinator, 12/92 – 3/94
Kinko’s Bellevue III, Bellevue, WA; Kinko’s Seattle II, Seattle, WA

Responsibilities included marketing, bidding, planning, maintenance, and production in a commercial market, assisting self-serve users, and training co-workers. Emphasis on growth of sales, maximizing computer efficiency.

Kinko’s Coworker/Shift Supervisor, 1/92 – 12/92
Kinko’s Seattle II, Seattle, WA

Responsibilities included production, cashiering, customer service, maintaining self-serve Macintosh computers, and entering and transmitting dailies. Began weekend shift supervision in early summer of 1992.

Technical Consultant, 4/91 – 9/91
Cornell Information Technologies, Sales Department

Responsibilities included telephone support, sales, customer service, hardware setup and maintenance. CIT sold computers, monitors, printers, and accessories by Apple, IBM, Toshiba, NeXT, Sun, and Hewlett-Packard to Cornell students, faculty, and staff, and provided post-sale support.

Additional Experience

FreeBSD and NetBSD servers run as a hobby, including mail, ftp, AppleShare IP, web, and list services.

Freelance Macintosh consulting.

Monitored campus computer labs at the University of Hartford for four years, serving as a Senior User Assistant with training and management responsibilities in the final year and a half.

Several temporary employment positions after graduation.

The Internet Explorer Kit for Macintosh, 1994
Hayden Books, a division of MacMillan Publishing (formerly Prentice Hall)

Co-written with Adam Engst, the Explorer Kit is targeted at a nontechnical audience and explains why people use the Internet and what they do there, rather than how they do it. After three months in print, it had sold approximately 11,000 copies; few Macintosh books ever sell more than 10,000. Now available on remaindered shelves near you.

Bachelor of Arts in English Literature, 5/90
University of Hartford, Hartford, CT

Literature and Creative Writing. Minor in Political Science. VP of the University of Hartford Science Fiction Society, 1988-89.